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Rental businesses build their reputation by turning up on time, with the right gear, in the right condition and then building safely and efficiently - on every job. It might sound straightforward but it's not.  Things go wrong all the time - vehicles break down, crew don't turn up to work, equipment gets lost or damaged.  Good rental companies solve these problems without the end customer ever being aware.

A set of formal processes goes a long way to ensuring that you never fail to deliver.  The show must go on.